Frequently Asked Questions
Privacy
Online Security
How do I keep up to date with promotions and diana ferrari happenings?
How do I update my contact details?
Contact Us/ Feedback
Do you have sizing and colour information?
How should I care for my products?
I've seen something I want in a diana ferrari boutique, but I can't find it online in the eBoutique
The item I want is sold out online, will it still be available in a diana ferrari boutique?
How do I purchase from the diana ferrari online eBoutique?
How do I search for items on diana ferrari?
What forms of payment do you accept?
Where's my confirmation email?
How can I make changes to an existing order?
How do I cancel my order?
What happens if something I order is out of stock?
What if I experience an error whilst ordering?
How do I apply a promotion?
Where can I find a promotional code?
Are there additional details around promotions?
How do I keep up to date with promotions and the latest diana ferrari news?
Gift Cards
Privacy
diana ferrari respects your privacy. All information collected about you is kept confidential and we will not sell, trade or participate in unauthorised use of personal information. Refer to our privacy policy for full details.
Online Security
We have a number of measures to ensure your personal and credit card details are as secure as possible.
During the purchase process, the connection between your computer and our service is encrypted with Industry standard methods including SSL 128 bit encryption.
Once your information reaches our server, your details are further encrypted. Your card number is never stored in any human readable format.
Our systems use your card details to take payment automatically. Our employees do not have access to any sensitive customer information.
How do I keep up to date with promotions and diana ferrari happenings?
Sign-up to our Fusion program to keep abreast of promotions, new stores, collections and sneak peaks. Fusion offers special offers and exclusive member rewards at diana ferrari, Williams, JAG and Mathers.
You can sign-up in-store or online now.
How do I update my contact details?
You can update your Fusion details online here. Simply log in using your Fusion card number and password and follow the links to update your details.
You can also update your details by sending an email with the details to contactus.fusioncardwebsite@coloradogroup.com.au
Contact Us/ Feedback
We want your diana ferrari online shopping experience to be as seamless and enjoyable as possible. For questions, compliments, concerns or comments relating to the website or online shopping call us on 1800 101 285 during AEST office hours, alternatively contact us here. For all other diana ferrari enquiries (e.g. stock locations, opening hours, careers) please call 1800 808 403.
DIANA FERRARI PRODUCTS
Do you have sizing and colour information?
Our size chart will help you determine what diana ferrari size is most suitable for you.
Colour is displayed on the product detail page. Please note that product colours may vary slightly from those displayed by your monitor.
How should I care for my products?
Footwear Care Guide
To maintain the comfort and durability of your diana ferrari footwear, we recommend the following shoe care instructions.
- Regularly polish your diana ferrari footwear.
- Ensure you remove any dust or dirt with a soft brush or cloth before polishing.
- Always remember to protect your suede and nubuck footwear with an appropriate protector before wear. The diana ferrari Water & Stain Protector (available from diana ferrari retail boutiques) is ideal for repelling water and stains to keep shoes clean and dry, in addition to prolonging the life of your shoes. A suede brush will also help to keep the suede looking new.
- Do not machine wash your diana ferrari footwear as this will cause serious damage. If they get dirty, let them dry and remove the excess dirt with a clean bush or cloth.
- For heeled products, check your heel tips regularly. When your heel tips start to wear down, take them to a good shoe repair shop and have them replaced to avoid slipping or causing further damage to your shoes.
- If your shoes accidentally get wet, stuff them with newspaper and allow them to dry naturally, away from a direct heat source. This will prevent the outer materials drying out and cracking.
- If your shoes feel too firm, consider the diana ferrari Stretch Spray which stretches leather shoes for lasting relief and comfort.
- Gel Cushions can also enhance your level of comfort when wearing heels.
- When purchasing leather products from diana ferrari please remember that it is a natural product and some variations between pairs in terms of colour and finishes may occur.
- Our diana ferrari retail boutiques also offer a selection of product care items designed to assist you in maintaining the beauty of your shoes, including:
- diana ferrari Leather Conditioner - nourishes, rejuvenates, beautifies and cleans leather garments and accessories.
- diana ferrari Leather Gel - cleans and preserves delicate and smooth leathers.
- diana ferrari Mini Instant Shine - cleans and shines leather and vinyl of various colours instantly.
Womenswear Care Guide
- We strongly recommend that you always read the care label and washing instructions before washing your diana ferrari garments.
- It is worthwhile sorting your laundry into groups with similar washing/care instructions and organise into whites, darks and colours. This will ensure garment colours are not unduly affected by other the garments they are washed with.
- It is not advisable to ever leave garments with white and contrast coloured panels soaking for prolonged periods as it may cause the colours to run.
- Garments with metal trims should also not be soaked for prolonged periods.
- We recommend turning garments inside out before washing them.
- For particularly delicate items, it can be worthwhile placing the garment inside a garment washing bag to protect it in the wash (such as a hosiery washing bag).
- The care label washing temperature is the highest permitted temperature. But if you are unsure, always wash at a lower temperature rather than higher.
- Avoid using too much detergent.
- Do not use fabric detergents which contain bleach.
- Remember not to tumble dry a garment unless it is indicated on the care label.
- Do not iron prints, trims or embellishments as this may cause damage.
I've seen something I want in a diana ferrari boutique, but I can't find it online in the eBoutique.
We aim to have a comparable range of our products available online. However, from time to time items may sell out. If you cannot find the item you want online, please contact us and we’ll try hard to locate the item for you.
The item I want is sold out online, will it still be available in a diana ferrari boutique?
Once an item is marked as "sold out," it is likely the level of stock in our boutiques will also be very limited. However, please don’t hesitate to contact us and we’ll try hard to locate it for you.
ONLINE ORDERING
How do I purchase from the diana ferrari online eBoutique?
Adding items to your bag
- Browse through our Womenswear, Womens Shoes, or Accessoriescategories and click on a product image for more detailed information.
- There are size and/or colour options for most items. Select the size and colour you would like to order and click on the "Add To Bag" button.
- If a specific size or colour is currently out of stock, or has been sold out, you will not be able to add it to your basket. In this case a message confirming that the selected quantity is not available will be displayed in the description.
- To add more items to your bag, click the "Continue Shopping" button.
Your shopping bag
- You can review the items in your shopping bag at any time by clicking the "My Bag" button at the top right of the page.
- To amend the order quantity:
- Change the number in the "QTY" box; and
- Select the "Update Order" button.
- To delete an item from your bag, click the red “X” to the right of the item you wish to remove.
- If you have a promotional code, enter it at this time.
- If you’ve made any changes to your order, click the "update order" button to update your order before proceeding to the checkout.
- To continue, click the “Pay Securely Now” button at the bottom right.
Your details
- Once you have selected the products in your shopping bag, our checkout will prompt you to enter your billing and delivery details.
- All fields marked with an asterisk (*) are mandatory. Please ensure that your email address and phone number are correct.
- Your contact and payment details are securely stored throughout the online purchasing process. You can read more about your privacy and online security here.
Confirm & pay
- It is important that you confirm your order items and shipping address, then complete the payment details. Please check your order and payment details carefully.
- Review our online shopping Terms and Conditions and tick the box confirming that you have read and agree to them.
- Once you are satisfied with all of the information please select the "Confirm & Pay" button.
- When we receive your order, we will send you an email and tax invoice with your order details attached.
- Email us at online@dianaferrari.com.au if you have any questions or there are any problems with your order.
How do I search for items on diana ferrari?
You can browse and search for items at diana ferrari a number of ways. The easiest way is to browse the categories is on the top menu of the site. Alternatively you can search directly via the “Search…?” search box in the top right of the site and we will find everything related to your search. Search examples include products like “Dresses.html”, “top” and “boots” as well as style codes like “Amelia”. These style codes can be found on product swing tags in store.<br /> <br /> Once you have found your desired item, click " add to bag" to start the order process
What forms of payment do you accept?
We accept that following forms of payment in the diana ferrari online eBoutique:
Unfortunately we do not accept AMEX, direct deposit, Paypal, cheques, money orders, diana ferrari or Colorado Group gift cards.
Is it safe to use my credit card on the diana ferrari online eBoutique?
Shopping at diana ferrari’s online eBoutique is safe. We use the latest version of Secure Socket Layer (SSL) encryption technology to encrypt your personal and payment details.
What currency are diana ferrari prices displayed in?
All diana ferrari products are displayed and charged in Australian dollars (AUD).
Where's my confirmation email?
If you haven’t received a confirmation email within 30 minutes of successfully placing your order then you may have incorrectly entered your email address. Alternatively the confirmation email may have been flagged as spam. Check your junk email folders to ensure that the email isn’t there. All confirmation emails are sent from online@dianaferrari.com.au
If it is not in your junk email folder, please contact us via email with your full name and order number and we can confirm your order for you.
How can I make changes to an existing order?
You can make changes to your order anytime until your order has commenced processing for shipment. Please contact us by phone or email if you need to change your order.
Not all order changes can be completed as the order may already be too far into the delivery process. It’s always best to ensure that the order is correct in the ‘Confirm & Pay’ section of the site to save any unwanted hassles.
Even if we can’t make the modification prior to shipping your order, remember that our returns policy is available so changes can be made after the order is received.
How do I cancel my order?
You can cancel your order anytime until it has commenced being processed. If you need to cancel your order, please contact us via phone or email with your order details, including order number and full name, so we can then cancel your order prior to processing.
What happens if something I order is out of stock?
The diana ferrari online eBoutique will automatically remove out-of-stock items from sale, but occasionally an item sells out at the same time you are finalising your order.
If an item on your order is sold out online, we’ll do our best to find the same item in one of our boutiques to complete your order. If the item is sold out across all diana ferrari boutiques, then we will only ship the items you ordered that are available and include details about any excluded items and provide a refund. Unfortunately, we are unable to accept back orders.
What if I experience an error whilst ordering?
If you experience any technical issues whilst using the site, please contact us via phone or email and we will assist you immediately.
ONLINE PROMOTIONS
How do I apply a promotion?
To apply a promotional code, select the products you wish to purchase and proceed to your shopping bag in the normal way. At the bottom of your shopping bag there is a box labelled “Promotional Code”. Enter the promotional code and click the “Apply” button. This will then deduct the promotion amount from your order.
Where can I find a promotional code?
If you’re a Fusion member, keep an eye on your inbox for exclusive Fusion promotional codes in our email sale alerts. If you’re not currently a Fusion member you can join online now.
Are there additional details around promotions?
- Promotional codes are valid during the specified time period, for online purchases of merchandise only and may be used one time only unless otherwise stated.
- Promotions cannot be applied retroactively to historical orders or to orders that have been adjusted.
- One time use promotional codes must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
- Free shipping promotions are valid for Australian standard ground shipping within the Australian mainland and Tasmania.
- For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
- For promotions requiring a minimum order size, charges for shipping and credits from gift cards do not count towards the minimum order size requirement.
- Promotions do not apply to gift cards, shipping, GST or duties or similar services.
- If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price.
- If the Promotion has expired, it cannot then be applied to a replacement or future order.
- diana ferrari can, at its sole discretion, extend or terminate a Promotion at any time.
How do I keep up to date with promotions and the latest diana ferrari news?
Sign-up to our Fusion program to keep abreast of promotions, new boutiques, styling workshops, collections, special events and sneak peaks. Fusion offers special promotions and exclusive member rewards at diana ferrari, Williams, JAG and Mathers.
You can sign-up in-store or online now.
Gift Cards
diana ferrari gift cards cannot currently be purchased online or in-store.
Existing JAG, diana ferrari, Williams, Mathers and Colorado Group gift cards can be redeemed in any Colorado Group store. Our store locator will help you find your nearest diana ferrari boutique.