We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to do.
We will provide a refund or exchange if you simply change your mind or make a wrong decision, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Returns for change of mind is available to Australian customers only.
Your order receipt or proof of purchase must be presented at the time of any refund or exchange.
Any refunds will be given in the same way as you originally paid for the goods. EFTPOS and credit card refunds will be processed against the original cardholder details.
If you would like to exchange the goods, and you are an Australian customer, you may visit your nearest boutique to do so. Please, contact us if you are unable to visit a store.
No refunds will be given for change of mind on clearance or Mid Season or End of Season sale items. You may however exchange these clearance/sale items by taking them to your nearest Diana Ferrari boutique, as long as the goods are unworn and returned within 14 days of receipt of the goods in their original packaging or with original tags/labels attached. Please contact us if you are unable to visit a boutique.
Shipping for the original purchase will not be refunded unless the item is faulty for eBoutique orders.
We are unable to exchange products through our online store. If you wish to exchange a product you will need to return your purchase for a refund and place a new order or visit a retail boutique for an exchange instore.
Gift cards are excludedfrom this policy
Items purchased from Diana Ferrari online at www.dianaferrari.com may be returned for exchange or refund (in accordance with the Online eBoutique terms noted above), at Diana Ferrari retail boutiques within 14 days of receipt of the goods. Your online Tax Invoice must be presented at the time of refund or exchange. You will receive your Tax Invoice as your order confirmation email; this is different from the packing slip that is delivered with your ordered items.
Please note "Diana Ferrari retail boutiques" does not include independent stockists or major department stores.