If you’re not 100% satisfied with your purchase, you can return your item(s) within 30 days of purchase and we will be happy to provide you with a refund depending on your payment method and if you meet the below return conditions. Are you in New Zealand? Click here for your returns information.
Item(s) were purchased within the last 30 days
Item(s) are in original packaging (including the shoe box)
Item(s) are unworn, undamaged and unmarked
HOW TO RETURN
All online returns are FREE! Please ensure you have met the return conditions above.
Log in to your account and select the items to return. If you checked out as a guest please click here
Pack your items in their original packaging (including the shoe box!)
A free return label will be emailed to you. Print the label, or show your barcode at the post office
Drop your items at the local post office and keep hold of the tracking number
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.
NEW ZEALAND CUSTOMERS
Unfortunately orders shipped to New Zealand cannot be returned via the online portal. If you meet the return conditions, please post your items (and invoice) to DIANA FERRARI SHOES E-STORE, 305 GOOCH ST, THORNBURY, VIC 3071. Please keep hold of the tracking number for our Customer Service Team.
Can I exchange an item?
Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
Can I return sale items?
Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
What do I do if my items are faulty?
If you believe your product to be faulty, please contact our Customer Service Team. We may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
I paid using Fusion Rewards points, will I get them back when I place a return?
Generally, all Fusion Rewards points redeemed for online purchases, as well as Shipping and Handling costs are forfeited for any online order returns. You will only be refunded the amount paid, less any discounts or points redeemed.