To support the current procedures in place due to Covid-19, we have extended our returns period to 60 days. Due to measures in place at our warehouse, you may experience short delays in processing returns. Please refer to our FAQ page for more information.
We understand sometimes a product just isn't right for you, so we offer 30-Day Returns for all orders. See below for information for how to return your items.
To be eligible for a refund the products you are returning must be:
- Purchased from www.dianaferrari.com.au
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition
- In the original packaging or shoe box (we consider this part of the item)
Diana Ferrari does not accept returns after 30 days from the date of purchase. Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.
How to return your items:
If you have checked out as a guest, please enter your Order ID Number in the Online Returns Portal here.
Please note: All Fusion Rewards points redeemed online, as well as Shipping and Handling costs are forfeited for any online order returns.
NEW ZEALAND ORDERS
You will need to cover the cost of your return and therefore will not be able to lodge your return in the online returns portal.
- Place the items you want to return into their original packaging and place in a sealed post bag
- Please post your items to: DIANA FERRARI RETURNS, 305 GOOCH ST, THORNBURY, VIC 3071
- Make note of your return tracking number as our Customer Service team may ask for this if you need to enquire about your return. Please include the original invoice in the box. If you don't have your invoice, please include a note with your name and order number in the box.
Need more information? See our Returns FAQ >