delivery & shipping information


Please note due to the current procedures we’ve put in place to ensure the well-being of our team and customers amidst the COVID-19 pandemic, you may experience delays in your delivery. This also applies to our delivery partners. We thank you for your understanding during this challenging time. Please refer to our FAQ page for more information.


FREE Delivery Within Australia

Diana Ferrari are pleased to offer FREE standard shipping within Australia for all orders. 

We deliver using Star Track. Standard delivery to metropolitan areas usually takes 2-5 business days from the date of dispatch. Please allow up to 10 days for delivery to regional areas. 

All orders are dispatched from our Melbourne warehouse.

As all orders must be signed for on delivery, we are unable to deliver to PO boxes.

For more information about delivery times, please refer to the Star Track website

Delivery To New Zealand 

Diana Ferrari are pleased to now offer shipping to New Zealand. 

Other than New Zealand we are domestic only within Australia. 

Shipping is a flat fee of $15 AUD. From 1 December 2019, GST of 15% applies on orders to New Zealand due to government policy changes. More information can be found on the New Zealand government customs pages.

We deliver using DHL. Standard delivery to metropolitan areas usually takes 2-3 business days from the date of dispatch. Please allow up to 4 days for delivery to regional areas. 

All orders are dispatched from our Melbourne warehouse.

As all orders must be signed for on delivery, we are unable to deliver to PO boxes.

Need More Information?

Please contact our Customer Service team for more information about online ordering and delivery.

Within Australia, call 1800 101 285 during the following hours:

Monday - Friday: 9:00am - 5:00pm (AEST/AEDT)

Weekends & Public Holidays: Closed

You can also contact our team via email at customerservice@dianaferrari.com.au.

View our Returns Page.