delivery & shipping information

FREE Delivery Within Australia

Diana Ferrari are pleased to offer FREE standard shipping within Australia for all orders. 

We deliver using Star Track. Standard delivery to metropolitan areas usually takes 2-5 business days from the date of dispatch. Please allow up to 10 days for delivery to regional areas. 

All orders are dispatched from our Melbourne warehouse.

As all orders must be signed for on delivery, we are unable to deliver to PO boxes.

For more information about delivery times, please refer to the Star Track website

Delivery To New Zealand 

Diana Ferrari are pleased to now offer shipping to New Zealand. 

Other than New Zealand we are domestic only within Australia. 

Shipping is a flat fee of $15 AUD. 

We deliver using DHL. Standard delivery to metropolitan areas usually takes 2-3 business days from the date of dispatch. Please allow up to 4 days for delivery to regional areas. 

All orders are dispatched from our Melbourne warehouse.

As all orders must be signed for on delivery, we are unable to deliver to PO boxes.

Customs, Duties and Taxes information for New Zealand: Orders to New Zealand greater than AUD$200 are likely to incur NZ customs charges and taxes. These charges can be significant and are a minimum of NZD$60. These charges and taxes are subject to change at any time and are dependent on exchange rates and government legislation. Neither Diana Ferrari nor our couriers have control over these charges. Diana Ferrari will not declare international orders as a "Gift". For more information go to: http://www.whatsmyduty.org.nz/faq. If you do intend to place multiple orders to avoid paying the excess charges we recommend placing the orders more than 2 business days apart. This avoids the potential of having New Zealand Customs link any 2 shipments and still charge you for customs purposes. You are wholly liable for the payment of all customs charges and taxes. The items will be held and will not be released for delivery until all customs charges and taxes are paid. The order cannot be cancelled or returned to sender if held. All delivery charges are non-refundable unless the order contained faulty items.

All New Zealand orders are exempt from paying Australian GST and this amount will be deducted off your order once you've entered your New Zealand address during checkout.

Need More Information?

Please contact our Customer Service team for more information about online ordering and delivery.

Within Australia, call 1800 101 285 during the following hours:

Monday - Friday: 8:30am - 5:30pm (AEST/AEDT)

Weekends & Public Holidays: Closed

You can also contact our team via email at customerservice@dianaferrari.com.au.

View our Returns Page.